Privacy Policy

1. Introduction

At Node Harbor, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our consultancy services.

2. Information We Collect

We may collect information in the following ways:

• Personal Information: Name, email address, phone number, and company information provided when you contact us or subscribe to our newsletter.
• Client Data: Information necessary to perform consultancy services, including system configurations, business requirements, and technical specifications.
• Usage Data: Information automatically collected when visiting our website, such as IP address, browser type, pages viewed, and time spent on the site.

3. How We Use Your Information

We may use the information we collect for:

• Providing, maintaining, and improving our services
• Processing and fulfilling service requests
• Communicating with you about services, updates, and promotions
• Analyzing usage patterns to enhance user experience
• Protecting our services and addressing fraud or security issues
• Complying with legal obligations

4. Data Protection

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

6. Client Data Confidentiality

As a consultancy, we may have access to sensitive client data. We treat all client data as confidential and process it only as instructed by the client and as necessary to provide our services. Specific data handling procedures will be detailed in our service agreements.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, but this may affect site functionality.

8. AI Chat Assistant

Our website features an AI-powered chat assistant to help answer questions about our services. When using the chat assistant:

• Data Processing: Your chat messages are processed by Azure OpenAI (Microsoft) to generate responses. Messages are not used to train AI models.
• Data Retention: Chat conversations are stored for up to 90 days for quality improvement and then automatically deleted. We do not store sensitive personal information shared in chat.
• Voluntary Information: You may optionally provide your name, email, phone number, or company name during a chat conversation so our team can follow up. This information is stored as a lead inquiry and retained until you request its deletion.
• Rate Limiting: We collect anonymized (hashed) IP addresses solely for rate limiting purposes to prevent abuse. Original IP addresses are not stored.

9. Third-Party Disclosure

We do not sell or rent your personal information to third parties. We may disclose your information to:

• Service providers that assist us in operating our business
• Professional advisors such as lawyers and accountants
• Regulatory authorities, law enforcement or government agencies when required by law

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your data
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided below.

11. Changes to Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at hello@nodeharbor.io.